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Robotica

Japanese hotel in trouble: the robots hacked into the rooms spied on the guests

Robots at the reception, robots on the bedside table, no humans around. There's a lot of privacy in this Japanese hotel, isn't there? Error.

October 22, 2019
Gianluca RiccioGianluca Riccio
⚪ 3 minutes
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Let's face it, it is the nightmare of paranoid children and adults to be in the hotel, relaxed and in the ease of their privacy (I liked it, I walked around it really well), then discovering to be peeked by some unknown voyeur.

Even the conspiracy theorists guess it, however. It really happened. Japanese hotel chain HIS Group apologized to customers for ignoring possible signs that its robots in rooms had been hacked, allowing strangers to remotely spy on guests' activities.

The Henn na Hotel is practically run by robots, kind of like the futuristic hotel of Alibaba in China. Guests are greeted by androids with humanoid or dinosaur shapes before proceeding to their rooms.

Once in the doorway, the facial recognition technology will give the green light, and satisfied customers will enter the room, greeted cheerfully by another assistant robot.

Sorry, could we at least turn our heads on this thing before ...? - What are you saying, what are these thoughts? It's just a piece of tin! Come here, let's copulate without hesitation, away from prying eyes!

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Something went wrong with the robots

A few weeks ago, a cybersecurity expert revealed on Twitter that he had already warned HIS Group leaders in July about the risk that robots in Japanese hotel rooms could be easily hacked. With a little practice it would have been possible to connect them to the network and remotely use the camera and microphone supplied with the devices.

It has been a week, so I am dropping an 0day.

The bed facing Tapia robot deployed at the famous Robot Hotels in Japan can be converted to offer anyone remote camera / mic access to all future guests.

Unsigned code via NFC behind the head.

Vendor had 90 days. They didn't care. pic.twitter.com/m2z6yLbrzq

- Lance R. Vick (@ lrvick @ mastodon.social) (@lrvick) October 12, 2019

The company's silence made the researcher suspicious, who last week decided to make the vulnerability of robots public.

1. Tap an NFC tag to the back of the head with any url which breaks out of the "jail"
2. go to settings, allow untrusted apps
3. Use browser to install streaming audio / video app of choice
4. set to auto run.
5. Reboot
6. Watch remote streams whenever you want

It's that easy.

- Lance R. Vick (@ lrvick @ mastodon.social) (@lrvick) October 13, 2019

The Henn Na Hotel is one of 10 Japanese hotels that uses robots to replace all or part of the internal staff.

The "flaw" at the moment was found only in the robots of one model, the Tapia (you can see it in the photo: it seemed harmless), it is not clear whether the problem is also found in other accommodation facilities.

Japanese hotel, the voyeur robot
Here is one of the Tapia, the "spy" robot models. How much is Black Mirror this thing?

Meanwhile, explains the Tokyo Reporter, HIS Group has finally revealed itself with a classic tweet full of graceful Japanese formalism: "we apologize for any inconvenience caused".

The newspaper reported that the company considered the risks low overall and had not taken any measures for this.

Now, however, he is proceeding, it seems, to update the robots "who knew too much".

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