Earlier this year the Chinese e-commerce giant opened its Flyzoo hotel, described as an “ultra-modern boutique with 290 rooms that combine hospitality and technology”.
The hotel of the future is the first in the world to bypass the entire check-in and key and room assignment process, leaving all management to the users themselves.
Reservations and payments are made with an app, reception is entrusted to an interactive kiosk and entry into the rooms takes place with facial recognition.
Automatic hotel
If the sense of loneliness has not yet overwhelmed you, know that the maintenance of the structure is practically by robots, from table service to cleaning the bathrooms.
The hotel requested the commitment of the AI Laboratories of Alibaba, who provided all the necessary support to “harness all the technological potential needed to transform the hospitality sector.”
“The FlyZoo Hotel is an inspiration to provide tourists with an absolutely innovative set of tools,” says Andy wang, CEO of Alibaba Future Hotel, the group that manages the structure.
Let's take a closer look at its features:
The FlyZoo Hotel is located in Hangzhou, China. Its design is dry and contemporary, to satisfy the taste of a modern and international audience.
The FlyZoo has 290 rooms and a wide range of amenities, such as an interactive gym full of giant touch screens and a robotic restaurant.
Chinese guests have something extra: their app also becomes a small navigator to virtually navigate the room and find it once they arrive at the hotel.
Inside the rooms of the hotel of the future stands a "Genie" (practically the Alibaba voice assistant) who helps manage the lights, curtains, room temperature, as well as turning on the TV.
The voice assistant also acts as a concierge, collecting guests' requests including in-room dinner, which will be served by a robot waiter.
Where are the humans?
The hotel lets you know that it could happen that you spend a few days in the facility and don't see anyone around. The truth is that there are a few real employees, both to maintain the robots and provide a little human warmth.
Time will tell if the FlyZoo will be part of the winning hotel models of the future or only a bizarre leap forward.
