This week, HP unveiled an innovative program to the public called "xRServices", which aims to help the owners of the industrial printers produced by the brand.
Those who join the xRServices program will have the opportunity to receive a viewer HoloLens 2, through which to manage printer technical problems and obtain remote support from HP assistants.
The company's goal is to make customer service even faster and easier. With the help of the viewers, all owners of industrial printers will be able to independently manage repairs and problems of various kinds, living an immersive and completely innovative experience.
Customers can use Microsoft's HoloLens 2 headset to receive guided instructions in real time, solving problems without the need for a specialist.
The new HP industrial printers
The xRServices program can bring customers closer to production by making them participate in the process of building industrial printers and their internal elements.
Anyone, even untrained people, will have the opportunity to solve problems quickly and in solitude, following the directions directly remotely. A practical and "three-dimensional" guide it will help them manage everything, eliminating any doubts.
In addition, Microsoft's HoloLens 2 headsets are so simple to use that they can also be used as "training tools". New technicians could use them to learn more about the augmented reality and on typical problems of the industry.
We do not know for sure which software is chosen to manage xRServices, but it is rumored that it is Microsoft Dynamics 365 Remote Assist, a platform already used by HP in the past.
Some of the functions displayed in the presentation video of the program belong to the range of action of Dynamics 365, such as the ability to view documents through the headsets inserted in the viewer.
According to information released by HP, the xRServices program is currently being tested by some companies, which exploit it in its beta version.
Businesses are using the system for their industrial printers, trying to understand what needs to change in the future and what works perfectly.
Considering the growing interest in the augmented reality, HP's decision can be considered more than intelligent.
It is very likely that, if the program turns out to be as successful as the company proposes, several customers will be interested in the immediate purchase of HP industrial printers and the headsets themselves.